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What Chronity captures

A fair question to ask before you rely on something: what is it actually recording about my work, and is my client data safe? Here is the honest answer.

What is captured

Chronity records an observation when Claude uses the tools Chronity provides:

  • Drafting an Outlook email.
  • Creating a calendar event.
  • Sending a Teams message.
  • Searching or reading your own mail, calendar or recent Teams chats, and the firm's shared files — where your firm has switched those read tools on. (Reads are captured as an encrypted observation: what kind of action it was and, inside the encrypted summary, what was searched for. Subjects, bodies and document contents stay out of analytics.)
  • Filing emails with the attended email-filing tools, where your firm has enabled them.
  • Claude noting why it did something (the record_observation step — the reasoning behind a piece of work).

Firms that have switched on conversation capture also capture the prompt and Claude's final response themselves — encrypted before storage, summarised and classified, with the original sealed into the firm's own encrypted archive for the retention period the firm has recorded. Tool activity inside those captured conversations is reduced to metadata by the capture pipeline — it never stores tool arguments or results.

Each observation holds a short summary of what was done, the tool used, a timestamp, and — after the overnight classification — a track and a sensitivity. That's the raw material the RICS audit trail is built from.

What is not captured

Chronity is deliberately narrow. It does not:

  • Browse your mailbox, files or calendar on its own. Read tools run only when Claude uses them on your behalf and only if your firm has switched them on. Your mailbox, calendar and chats are only ever your own; file search works over the firm's shared document libraries, like the shared drive itself.
  • Put content into analytics. Analytics hold metadata only — never the content of an email, a query, or a document. (Where your firm has conversation capture on, the captured content itself is encrypted and sealed in your firm's own archive — it never appears in analytics.)
  • Watch your screen, your keystrokes, or anything outside Claude.
  • Send your client data anywhere. It stays in your firm's isolated tenant.

Why your client data is safe

  • Encrypted the moment it's recorded. An observation's summary is encrypted with your firm's own key before it's written to storage. Plain text never sits at rest.
  • Keys kept apart from data. The encryption keys live in a separate store from the encrypted records. One without the other is useless.
  • Your firm's space is its own. Each firm has its own database, its own keys, its own branding. No data is shared between firms.
  • Chronity staff can't read your content in the ordinary course — and when they can, you see it. Plain-text access is restricted to a small number of operator accounts and is possible only when investigating a specific problem. Every such access is recorded and shown to your admin on the firm's own Provider access log in the portal, so you don't have to take our word for it.

Client opt-outs

If a client has told your firm they don't want AI used on their matters, your admin adds them to a client opt-out list. From then on Chronity scans every AI action for that client's details and:

  • blocks client-facing actions (email, calendar, Teams) outright; and
  • warns you on anything else.

If you ever see an opt-out warning, stop and check whether the work really relates to that client before continuing. It's there to protect you and the firm.

The short version

You work in Claude normally. Chronity writes down that you did a piece of AI-assisted work and what kind it was — and, where your firm has switched on conversation capture, keeps the conversation itself encrypted and sealed in your firm's own archive — so the firm can prove it met the RICS Standard. Everything is encrypted in your firm's own space, your mailbox and calendar stay yours alone, and it doesn't follow you around outside Claude.

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